{"id":56,"date":"2026-07-11T22:32:56","date_gmt":"2026-07-11T22:32:56","guid":{"rendered":"https:\/\/app.mozprotechai.com\/?page_id=56"},"modified":"2026-07-12T00:36:42","modified_gmt":"2026-07-12T00:36:42","slug":"information","status":"publish","type":"page","link":"https:\/\/app.mozprotechai.com\/?page_id=56","title":{"rendered":"Knowledge Base \u2013 TechNova Store (Loja Online \/ E-commerce)"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Informa\u00e7\u00f5es Gerais<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Nome da Empresa<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>TechNova Store<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Slogan<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Toda a tecnologia que precisa, num s\u00f3 lugar.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Miss\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Oferecer produtos de qualidade, pre\u00e7os competitivos e uma experi\u00eancia de compra online r\u00e1pida, segura e confi\u00e1vel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Vis\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ser a principal loja online de tecnologia e eletr\u00f3nica em \u00c1frica, reconhecida pela inova\u00e7\u00e3o, atendimento ao cliente e excel\u00eancia log\u00edstica.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Valores<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transpar\u00eancia<\/li>\n\n\n\n<li>Confian\u00e7a<\/li>\n\n\n\n<li>Inova\u00e7\u00e3o<\/li>\n\n\n\n<li>Seguran\u00e7a<\/li>\n\n\n\n<li>Qualidade<\/li>\n\n\n\n<li>Rapidez<\/li>\n\n\n\n<li>Compromisso com o cliente<\/li>\n\n\n\n<li>Atendimento personalizado<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Hor\u00e1rio de Atendimento<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Loja Online<\/strong><br>Dispon\u00edvel 24 horas por dia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suporte ao Cliente<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Segunda a Sexta<br>08:00 &#8211; 18:00<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00e1bado<br>09:00 &#8211; 14:00<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Domingo<br>Encerrado<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Contactos<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Telefone: +258 21 555 555<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WhatsApp: +258 84 555 5555<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a>suporte@technovastore.co.mz<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website:<br><a>www.technovastore.co.mz<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Endere\u00e7o:<br>Av. 24 de Julho n\u00ba 2100<br>Maputo<br>Mo\u00e7ambique<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Sobre a Empresa<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">A TechNova Store \u00e9 uma loja online especializada na venda de produtos tecnol\u00f3gicos, eletr\u00f3nicos, acess\u00f3rios, eletrodom\u00e9sticos, gaming e dispositivos inteligentes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Todos os produtos comercializados s\u00e3o novos, originais e acompanhados de garantia oficial.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Categorias de Produtos<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Smartphones<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Android<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">iPhone<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telefones b\u00e1sicos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telefones empresariais<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Smartphones dobr\u00e1veis<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Computadores<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Laptops<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Desktop<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mini PC<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Workstations<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All-in-One<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Gaming<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">PlayStation<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Xbox<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nintendo<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consolas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Comandos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jogos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Headsets<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cadeiras Gaming<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Monitores Gaming<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Componentes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Processadores<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mem\u00f3rias RAM<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Placas Gr\u00e1ficas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Motherboards<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fontes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Coolers<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SSD<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HDD<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gabinetes<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Monitores<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Full HD<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2K<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4K<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Curvos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gaming<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Profissionais<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Impressoras<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Laser<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jato de tinta<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Multifun\u00e7\u00f5es<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Etiquetas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e9rmicas<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Redes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Routers<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Switches<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Access Points<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Repetidores<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cabos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rack<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Firewall<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Smart Home<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">C\u00e2maras IP<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Videoporteiros<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alarmes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sensores<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u00e2mpadas Inteligentes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tomadas Inteligentes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fechaduras Inteligentes<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c1udio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Colunas Bluetooth<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Headphones<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Earbuds<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microfones<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Soundbars<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Amplificadores<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">TV e V\u00eddeo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Smart TVs<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Projetores<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TV Box<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Streaming<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Suportes<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Tablets<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Android<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">iPad<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tablets para estudo<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tablets empresariais<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Smartwatches<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Apple Watch<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Samsung Galaxy Watch<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Huawei Watch<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Garmin<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Xiaomi<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Acess\u00f3rios<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Carregadores<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cabos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Power Banks<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Capas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pel\u00edculas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Teclados<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ratos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mochilas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adaptadores<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Docking Stations<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Eletrodom\u00e9sticos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Frigor\u00edficos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00e1quinas de Lavar<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Micro-ondas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Forno<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Liquidificadoras<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cafeteiras<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ferros<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aspiradores<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ar Condicionado<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Marcas Dispon\u00edveis<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Apple<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Samsung<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Xiaomi<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Huawei<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lenovo<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dell<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HP<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Asus<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Acer<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MSI<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">LG<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sony<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Canon<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Epson<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Brother<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TP-Link<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ubiquiti<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JBL<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bose<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Logitech<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Razer<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HyperX<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kingston<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Corsair<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Intel<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AMD<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NVIDIA<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Servi\u00e7os<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Venda Online<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Compra por WhatsApp<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Encomendas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9-venda<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Produtos por encomenda<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entrega ao domic\u00edlio<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Levantamento em loja<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instala\u00e7\u00e3o<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Configura\u00e7\u00e3o<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Suporte T\u00e9cnico<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Garantia<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trocas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Devolu\u00e7\u00f5es<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">M\u00e9todos de Pagamento<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Cart\u00e3o Visa<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mastercard<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Transfer\u00eancia Banc\u00e1ria<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M-Pesa<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">e-Mola<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PayPal<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apple Pay<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Google Pay<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pagamento na entrega (quando dispon\u00edvel)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Entregas<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Entrega Expresso<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entrega Standard<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Levantamento em Loja<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entrega Empresarial<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entrega Nacional<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entrega Internacional (alguns pa\u00edses)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Tempo M\u00e9dio de Entrega<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Maputo<br>24 horas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Matola<br>24 horas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outras Prov\u00edncias<br>2 a 5 dias \u00fateis<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Internacional<br>5 a 15 dias \u00fateis<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Rastreamento de Encomendas<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Os clientes podem acompanhar o estado da encomenda atrav\u00e9s do n\u00famero do pedido ou c\u00f3digo de rastreamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estados poss\u00edveis:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pedido Recebido<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pagamento Confirmado<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Em Prepara\u00e7\u00e3o<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Despachado<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Em Transporte<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Saiu para Entrega<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entregue<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancelado<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Garantia<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Todos os produtos possuem garantia oficial do fabricante.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O per\u00edodo de garantia varia conforme o produto.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Produtos danificados por mau uso n\u00e3o est\u00e3o cobertos.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Pol\u00edtica de Trocas<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Trocas permitidas em at\u00e9 7 dias ap\u00f3s a entrega.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O produto deve estar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sem sinais de uso<\/li>\n\n\n\n<li>Na embalagem original<\/li>\n\n\n\n<li>Com todos os acess\u00f3rios<\/li>\n\n\n\n<li>Com a fatura de compra<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Pol\u00edtica de Devolu\u00e7\u00e3o<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Aceitamos devolu\u00e7\u00f5es em caso de:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Produto com defeito<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Produto errado<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Produto danificado durante o transporte<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancelamento dentro do prazo legal<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Cancelamento de Pedidos<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">O pedido pode ser cancelado antes do envio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ap\u00f3s o despacho, aplicam-se as regras de devolu\u00e7\u00e3o.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Programa de Fidelidade<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Acumula\u00e7\u00e3o de pontos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Descontos exclusivos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Promo\u00e7\u00f5es antecipadas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cup\u00f5es especiais<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ofertas de anivers\u00e1rio<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Cup\u00f5es de Desconto<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Cup\u00f5es promocionais<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Campanhas sazonais<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Black Friday<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Natal<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ano Novo<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Volta \u00e0s Aulas<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Conta do Cliente<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Criar conta<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alterar dados<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alterar morada<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hist\u00f3rico de compras<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lista de desejos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Faturas<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pedidos<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Empresas<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Vendas B2B<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fatura\u00e7\u00e3o empresarial<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Or\u00e7amentos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Compras em grandes quantidades<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Condi\u00e7\u00f5es especiais<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Perguntas Frequentes (FAQ)<\/h1>\n\n\n\n<h3 class=\"wp-block-heading\">Os produtos s\u00e3o originais?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sim. Todos os produtos vendidos s\u00e3o novos, originais e provenientes de fornecedores autorizados.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Posso pagar na entrega?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Em algumas localidades, sim. A disponibilidade depende da regi\u00e3o e do valor da encomenda.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Como acompanho o meu pedido?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pode acompanhar utilizando o n\u00famero da encomenda na \u00e1rea do cliente ou contactando o nosso suporte.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Fazem entregas em todo o pa\u00eds?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sim. Realizamos entregas para todas as prov\u00edncias.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Posso levantar em loja?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sim. Ap\u00f3s a confirma\u00e7\u00e3o do pagamento, poder\u00e1 levantar a encomenda na nossa loja f\u00edsica.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Como funciona a garantia?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cada produto possui garantia oficial do fabricante. Em caso de defeito de fabrico, a nossa equipa orientar\u00e1 todo o processo de assist\u00eancia.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Posso devolver um produto?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sim, desde que cumpra as condi\u00e7\u00f5es da pol\u00edtica de devolu\u00e7\u00e3o e o prazo estabelecido.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Vendem para empresas?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sim. Disponibilizamos condi\u00e7\u00f5es especiais, or\u00e7amentos personalizados e fatura\u00e7\u00e3o para empresas.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Respostas do Chatbot<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Se perguntarem &#8220;Que produtos voc\u00eas vendem?&#8221;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Resposta:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Comercializamos smartphones, computadores, gaming, componentes, monitores, impressoras, equipamentos de rede, tablets, smartwatches, \u00e1udio, televisores, acess\u00f3rios tecnol\u00f3gicos, eletrodom\u00e9sticos e dispositivos para casas inteligentes.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Se perguntarem &#8220;Como fa\u00e7o uma compra?&#8221;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Resposta:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Escolha os produtos desejados, adicione-os ao carrinho, finalize a compra, selecione o m\u00e9todo de pagamento e confirme o pedido. Ap\u00f3s a confirma\u00e7\u00e3o, receber\u00e1 atualiza\u00e7\u00f5es sobre o estado da encomenda.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Se perguntarem &#8220;Quanto tempo demora a entrega?&#8221;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Resposta:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">O prazo depende da localiza\u00e7\u00e3o. Em Maputo e Matola, normalmente a entrega ocorre em at\u00e9 24 horas. Para outras prov\u00edncias, o prazo varia entre 2 e 5 dias \u00fateis.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Se perguntarem &#8220;Como funciona a garantia?&#8221;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Resposta:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Todos os produtos possuem garantia oficial do fabricante. Caso surja um defeito de fabrico dentro do per\u00edodo de garantia, entre em contacto com a nossa equipa para iniciar o processo de assist\u00eancia.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Se perguntarem &#8220;Posso devolver um produto?&#8221;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Resposta:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Sim. Aceitamos devolu\u00e7\u00f5es de acordo com a nossa pol\u00edtica, desde que o produto esteja dentro do prazo, na embalagem original e em condi\u00e7\u00f5es adequadas.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Se perguntarem &#8220;Quais m\u00e9todos de pagamento aceitam?&#8221;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Resposta:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Aceitamos Visa, Mastercard, transfer\u00eancia banc\u00e1ria, M-Pesa, e-Mola, PayPal, Apple Pay, Google Pay e, em determinadas regi\u00f5es, pagamento na entrega.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Regras para o Assistente IA<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responder sempre de forma educada, r\u00e1pida e profissional.<\/li>\n\n\n\n<li>Nunca inventar pre\u00e7os, promo\u00e7\u00f5es, disponibilidade de stock ou caracter\u00edsticas de produtos que n\u00e3o existam na base de dados.<\/li>\n\n\n\n<li>Quando o cliente procurar um produto, solicitar detalhes como marca, modelo, or\u00e7amento ou caracter\u00edsticas desejadas para oferecer melhores sugest\u00f5es.<\/li>\n\n\n\n<li>Explicar claramente pol\u00edticas de entrega, garantia, trocas e devolu\u00e7\u00f5es.<\/li>\n\n\n\n<li>Em caso de problemas com pedidos ou pagamentos, encaminhar o cliente para a equipa de suporte humano.<\/li>\n\n\n\n<li>Caso a informa\u00e7\u00e3o solicitada n\u00e3o esteja dispon\u00edvel, informar isso de forma transparente e oferecer alternativas ou contacto com o atendimento.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Informa\u00e7\u00f5es Gerais Nome da Empresa TechNova Store Slogan Toda a tecnologia que precisa, num s\u00f3 lugar. Miss\u00e3o Oferecer produtos de qualidade, pre\u00e7os competitivos e uma experi\u00eancia de compra online r\u00e1pida,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-56","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/app.mozprotechai.com\/index.php?rest_route=\/wp\/v2\/pages\/56","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/app.mozprotechai.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/app.mozprotechai.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/app.mozprotechai.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/app.mozprotechai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=56"}],"version-history":[{"count":5,"href":"https:\/\/app.mozprotechai.com\/index.php?rest_route=\/wp\/v2\/pages\/56\/revisions"}],"predecessor-version":[{"id":72,"href":"https:\/\/app.mozprotechai.com\/index.php?rest_route=\/wp\/v2\/pages\/56\/revisions\/72"}],"wp:attachment":[{"href":"https:\/\/app.mozprotechai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}